For this reason, active listening builds trust and fosters a deep connection between individuals. Expressing thoughts, feelings, and opinions effectively can only be achieved by truly listening to the thoughts, feelings, and opinions of the speaker.įurthermore, a speaker who has the listener’s undivided attention is more likely to feel heard, understood, and accepted. They may simply be bored of the conversation or be actively forming a counterargument for when it is their turn to speak.Īctive listening goes hand in hand with good communication. The individual who hears without listening has little interest in what another person has to say. Hearing, on the other hand, is a passive act involving the process and function of perceiving sound. Listening means receiving sounds with deliberate intention and is an active skill that improves through conscious effort and practice. In defining active listening, it is useful to describe the difference between listening and hearing. I had a detailed look over your website and was impressed to discover that you donate 5% of sales revenue to environmental organizations.” Let’s work together to determine how I can help you avoid this scenario in the future.” “I’m truly sorry that the video projector failed in the middle of an important presentation. Leaning forward slightly while listening to a friend’s story. I can see that this move has been beneficial for the organization!” “In one of our discussions a few weeks ago, you mentioned that you were looking to add more experience to the project management team. Leaning back and crossing arms mirroring a prospect’s posture during a sales meeting. But once I overcame the steep learning curve and acquainted myself with all the features, I found that it was much easier to use.” “In a previous role, I also found this accounting software problematic. What are some of the changes you envisage making to the process over the next quarter?”Īvoiding actions that imply distraction during a client’s description of their pain points. “You are correct when you state that the customer checkout process could be updated. Nodding while listening to a colleague’s presentation. “So if I understand you correctly, the content management system you are using at present does not meet your business needs because it fails to provide support for large images and videos.” Active listening is a fundamental part of good communication, fostering a positive connection and building trust between individuals.
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